Our Privacy Policy

Privacy Policy

Effective Date: July 7, 2025 | Last Updated: July 7, 2025

At Prompt Vending, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, contact forms, and live chat features.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal and non-personal information:

• Full name
• Email address
• Phone number
• Company/business name
• Job title or position
• Business or office address
• Information relevant to vending machine installation and services
• Browser and device data (IP address, operating system, browser type, etc)
• Cookies and usage data for analytics
• If e-commerce features are activated (e.g., through Shopify), we may also collect:
  • Billing/shipping addresses
  • Payment information (processed through third-party providers)
  • Order history

2. How We Collect Your Information

We collect information when you:

• Submit a form or live chat message
• Browse our website (via cookies and analytics tools)
• Place an order (once e-commerce is enabled)
• Subscribe to a newsletter or promotional email list (if offered)

3. How We Use Your Information

We use your information to:

• Respond to inquiries or service requests
• Plan and deliver vending machine services
• Facilitate orders and transactions (once online store is active)
• Improve website performance and personalize your experience
• Analyze traffic and website usage (via Google Analytics and similar tools)
• Communicate with you about services, offers, or updates (with consent)

4. Sharing of Information

We do not sell or rent your data. We may share your information with third-party service providers strictly as needed to operate our business — including platforms like Wix, Shopify, Google Analytics, and payment processors. These providers are bound by privacy and data protection laws.

5. Use of Cookies and Analytics

Our website uses cookies and other tracking technologies to enhance your experience, measure traffic, and analyze trends. You may disable cookies through your browser settings, although some functionality may be affected.

6. Data Storage and Retention

We retain personal information only as long as necessary for the purposes stated in this policy or to comply with legal requirements.

7. Your Rights

You may:

• Request access to the personal data we hold about you
• Ask us to correct or update your information
• Request deletion of your data (where applicable by law)
• Withdraw consent for communications

Contact us at info@promptvending.ca to make a request. We'll respond within a reasonable timeframe.

8. Security

We use industry-standard safeguards to protect your personal data. However, no method of transmission over the internet is completely secure. You use our site and services at your own risk.

9. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from them.

10. AI-Generated Content

Some content on this site, including . and written materials, may be created using artificial intelligence tools such as ChatGPT, Google Gemini, or similar platforms. This content is intended to inform or illustrate, and not to mislead or impersonate real individuals.

11. International Visitors

We currently operate in Canada only. Visitors from outside Canada are responsible for complying with their local privacy laws.

12. Future Updates and Third-Party Services

We reserve the right to update this policy. The most recent version will always be available on our website. Continued use of the site after changes means you accept the updated terms. We recommend reviewing this policy periodically to stay informed.

13. Contact Us

If you have any questions about this Privacy Policy, or if you wish to make a privacy-related request, you may contact us at:

📧 Email: info@promptvending.ca